If you are repeatedly seeing failure messages when trying to perform remote commands, you may need to refresh your vehicle’s data connection or renew your BMW ConnectedDrive subscription. First, to refresh your data connection, follow these steps:
• Navigate to the "ConnectedDrive" menu on your in-car screen
• Press the "Option" button on your iDrive controller
• Select the option labeled "Update BMW Services" (it may also be labeled "Update BMW Assist" or something similar, depending on your vehicle model)
• Wait for the "Transferring data…" status message to change to "Data transfer completed" (this may take several minutes), then press "OK"
• On your phone, log out of the BMW Connected app from the "Profile" screen under the "More" tab, then log back in using your BMW ConnectedDrive username and password
Remote commands should now be working normally (please note that it typically takes 30-60 seconds for commands to be carried out successfully). However, if there still appears to be an issue, it’s possible that your ConnectedDrive subscription has expired. Please visit www.bmw-connecteddrive.com to renew or add a subscription.
For iOS and Android users this can be done by connecting your smartphone to the car. For Android the Connected app first needs to be opened, for iOS this is not necessary. Then, open the respective third party app on your phone to use the app in your vehicle. Please note that for iOS devices a confirmation is required on the mobile device to start the third party app. Your BMW will need to be equipped with BMW Apps Interface to be able to use this feature. In addition there is the option of direct to car music streaming (BMW Online Entertainment). This provides a subscription with unlimited data within your BMW to a choice of music provider (currently Deezer or Napster). To see if this is available for your BMW please visit the BMW ConnectedDrive Store at www.bmw-connecteddrive.nsc.
In order to find out which third-party apps can be used in your BMW, go to the "Hub" tab and then "Apps" in the BMW Connected app for more information. iOS and Android differ in third party app availability. Depending on the manufacturer and the construction date of the vehicle the smartphone can be connected to the vehicle via Snap-In, Bluetooth or USB.
Your BMW has integrated sensors that will send out the eCall if needed. For example, if an airbag is activated, an audio connection to to the BMW ConnectedDrive Emergency Call Center is automatically established. The hereby transmitted data shows your current position and allows to indicate the severity of the accident. The information is transmitted to the next rescue coordination centre, in order to provide help as quickly as possbile.
Teleservices never transmits customer data. Only vehicle data that relates to the state of the car and protects your safety is transmitted. Data processed or stored depends on the particular service provided.
The data transmitted depends on the technical capabilities of the vehicle and may vary depending on your vehicle model. Teleservice Call
• Vehicle identification number (VIN)
• Technical data such as service information concerning wear on parts (e.g. brake pads and oil)
• Vehicle-status information such as check-control notifications or the battery-charge status
BMW / MINI Roadside Assistance
In the event of a breakdown all relevant data about your vehicle such as
• Vehicle identification number (VIN),
• Condition based service (CBS) data (e.g. next vehicle inspection date or the status of the brakes), check-control messages (CCM, e.g. tire pressure), battery voltage
• Your current location will be sent to the Mobile Service once you accept the data transfer
Service Partner Management
• The Vehicle identification number (VIN) will be sent to BMW to link your vehicle to your preferred Service Partner
Data transmitted to 3rd parties:
To help warn other road users of an incident and potential changes in traffic, anonymized data from a Roadside Assistance call (current location and alert) may be transferred to 3rd party traffic providers. No personal information is included with this data.
You will be able to reach a better recgonition rate of your dictation function. You can hereby optimize the use of the system by including frequently used terms such as names from your address book or technical terms. The transmitted data is immediately available in the vehicle after the import is completed. Every new import replaces already existing data. You can therefore only use the last transmitted data.
Once the customer has activated remote services on the ConnectedDrive Portal or the Connected App, he can use remote services using a smartphone application, using the ConnectedDrive Portal or by making a phone call to a call center.
To use the smartphone app the customer needs to download the app via the platform’s app store and initialize the app accordingly.
For BMW ConnectedDrive Services the vehicle's pre-installed SIM-card is used. Before the vehilce is delivered to you the SIM-card and your ordered BMW ConnectedDrive Services are already activated. You can therefore use all BMW ConnectedDrive Services you have ordered and do not require personalization upon reception of your BMW. Services that do not require personalization include the Intelligent eCall, BMW TeleServices, Concierge Service, Real Time Traffic Information, Internet, Online Entertainment and many BMW Online applications. All personalization and vehicle settings can be made in the BMW ConnectedDrive Portal. Once the settings are active you can use the Remote Services or configure your e-mail accounts for BMW Online Office, for example. If you purchase additional services in the BMW ConnectedDrive Store you are able to use most of these services immediately after ordering them. Some services, such as Remote Services, must be activated in the BMW ConnectedDrive Portal prior to use.
BMW Car Data refers to so called telematics data that is sent by your vehicle to BMW servers and saved there in line with BMW ConnectedDrive Services. You are able to allow third parties to access BMW Car Data. You can revoke this access grant at any time. A Car Data archive can be requested at any time.
The function "Charge immediately" cancels all the settings of the existing charging timer, which would prevent the vehicle being charged immediately. The charging cycle is started immediately. Cancellation of the setting also excludes any off-peak charging times. In order to apply these times again, you will have to reset or reactivate them manually via the function "Configure off-peak charging times".
Within approximately 30 seconds of performing a remote command, a horizontal bar should appear at the bottom of the "Vehicle" screen confirming the status of your command. You can also view your remote command history at any time by tapping on the "History" link located at the bottom of the "Vehicle" screen.
A4A Apps are the usual iOS or Android apps offered in the Apple AppStore or Google PlayStore from partners like Spotify, TuneIn, Napster, Deezer etc. which integrated a BMW software library to be able to connect to our vehicles. Those apps are still running on the iPhone or Android phone and are presented in the BMW iDrive system. As BMW driver you can use all these services safely and conveniently in the usual way, via the iDrive Controller.
For some trips, a "Last Trip Summary" card will be presented at the top of the "Activity" tab shortly after completion of the trip. Tapping on this card reveals trip details such as the trip time, fuel consumption, and more. This feature is available for trips of 5 kilometers (3.1 miles) or more in length, and the app’s location access must be set to "Always" before the trip. Additionally, to ensure your trip data is captured, your phone must be connected to your vehicle via USB with the app launched on your phone. Or, if connecting via Bluetooth in newer vehicles, the "Apps" option must be selected when initiating the Bluetooth pairing. Be sure to keep your phone connected to your vehicle until the vehicle gear is changed to "Park".