BMW CONNECTEDDRIVE
FREQUENTLY ASKED QUESTIONS.

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Access "Settings" then "Driver Profiles" in the main menu of your new BMW. Here, select "Import Profile (USB)" and connect the USB storage medium. Press "OK" to start the import.
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It is possible that your vehicle does not have a mobile network connection – for example in underground parking garages. Move the vehicle to a different location and update the BMW Services again.
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The BMW Connected application functions are located under the menu command "BMW Apps". In order for the functions to be displayed, your smartphone must be connected with your BMW, and the BMW Connected application must be running. If you are using an Android smartphone, ensure that the [accessory mode] under [ConnectedDrive] [BMW Apps] [connection assistant] has been activated after connecting the smartphone with the vehicle. Provided that an upcoming meeting is saved in the BMW Connected App, the vehicle will show a welcome screen including navgation to destination and the option of calling or messaging participants on the estimated time of arrival.
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Ex factory the option code SA 6CP is required. If your vehicle is equpped with the either the option SA 6NS, 6NW 6NP, 6U9 or 6FR, Apple CarPlay can also be ordered in the BMW ConnectedDrive Store.
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Select "Settings" then "Driver Profiles" in the main menu. Here you will find the three personal driver profiles and the guest profile. The profile that is currently used is marked with a green tick. Now select export via USB, connect a storage medium and press "OK". We recommend the use of a USB storage medium in the "FAT32" or "exFAT" format.
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You have to download the application onto your mobile end device before you can use the BMW Connected App in the vehicle. In the case of an Apple iPhone, please use the Apple App Store for this purpose, in the case of an Android phone download is via the Google Play Store.
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Normally your BMW ConnectedDrive Services will automatically update in the background. Should one of your services be unavailable in the vehicle, we recommend a manual update.
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All BMW models fitted with the option code 6AK ("ConnectedDrive Services") or 6NR ("Apps") and the Professional navigation system can draw on all functions in conjunction with a smartphone and the BMW Connected App, which is available free of charge from the Apple Store or Google Store. In addition, you should also have a suitable mobile phone contract. Some of the BMW Connected applications make intensive use of broadband data services (e.g. Web radio).
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Yes, the option “ConnectedDrive Services (SA 6AK)” is required.
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Ex factory the option code SA 6CP is required. If your vehicle is equpped with the either the option SA 6NS, 6NW 6NP, 6U9 or 6FR, Apple CarPlay can also be ordered in the BMW ConnectedDrive Store.
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Your car display screen will only show the menu item "BMW Apps" if the car is fitted with the required option (SA 6AK or 6NR). Please ask your dealer for details as to whether the option can be retrofitted in your car.
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BMW Apps (Part of SA 6AK) integrates 3rd party applications for your smartphone (Apple iOS or Android) into your vehicle.
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BMW ConnectedDrive services are all booked for a specific vehicle. When a vehicle changes hands, its services can be used by the new owner for the remaining service life. You will have to rebook the services for your new vehicle.
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Your vehicle must be telematics-enabled and it must be allocated to your customer account in the ConnectedDrive Portal. All important telematics data that were transferred to and stored on a BMW server from this time onwards are accessible to BMW CarData.
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The function "Import routes" is only available in the Navigation system Professional (SA609).
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Keep calm. A voice connection to the BMW Call Centre will be established. Safety reasons mean that you cannot terminate the voice connection yourself. Tell the person you are talking to the reason for the emergency call. If you do not respond to the Call Centre agent’s questions, he/she will assume that there is an emergency situation and will inform the nearest emergency services unit of an accident. You must therefore report that you have triggered the emergency call by accident; otherwise you may incur financial costs.
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Not all the attributes listed are available for all vehicles. For example, the sun roof status is only relevant for your vehicle if it has a sun roof. If this is not the case, the corresponding attribute for your vehicle is set to the value NOT AVAILABLE.
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The service quality of the online applications from BMW Connected is substantially influenced by the coverage of the mobile telephone networks or the current reception quality. In many cases, poor local reception is indicated by low signal strength. Even if your smartphone displays a good signal strength, this does not necessarily mean that the service quality will also be good. Service quality frequently depends on other network-specific parameters.
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Your individual settings will automatically be saved in a profile and assigned to the used remote key upon leaving the vehicle. When reusing the same remote key for the vehicle the assigned settings are automatically set in the vehicle. Driver profiles are part of BMW ConnectedDrive. They combine various settings for radio stations, Hi-Fi systems, navigation, favorites buttons, seats, mirrors, seering column, camera, lights, central door locking, head-up display, air conditioning, language, driving assistance systems and driveability. You can use up to three driver profiles as well as one guest profile. The different driver profiles can be selected via the control display from the onboard computer. Here it is possible to rename, delete or export your profile on to a USB stick in order to use it in another BMW. With certain older BMW models driver profiles cannot be viewed in the vehicle.
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The ConnectedDrive Store in Car offers the possibility of purchasing all available ConnectedDrive Services directly from your vehicle. You can find an overview of all purchased services for your vehicle. Also you can see when certain services will expire. In addition you can find an overview of all services that can be purchased for your vehicle.
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